Maintenance has been completed for the majority of customers, and their accounts are now fully functional. We are working to restore the remaining subset of customer accounts – this is our highest priority.
We have determined it is necessary to reset the accounts of a very limited number of customers in order to restore full portal access. We apologize for the inconvenience that this may cause. If your account is reset, you will receive an additional welcome notification from Symantec, which will then allow you to access, reconfigure and regain full functionality of your account. If you have questions or need assistance through this process, we encourage you to contact Symantec Technical Support (https://support.symantec.com/
Our next update will be provided as new information becomes available.
Please note that no other SEP 14.1 Cloud Console functionality is affected and the protection services provided by endpoints continues to protect devices it is installed on.