All Systems Operational

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The current status of the Symantec Endpoint Protection 15 Cloud Console service is shown below. To report an issue that is not listed below or request further updates, visit Symantec Enterprise Support.

Enrollments Operational
90 days ago
100.0 % uptime
Today
Policy Distribution Operational
90 days ago
100.0 % uptime
Today
Integrated Cyber Defense Manager Operational
90 days ago
99.99 % uptime
Today
Portal Operational
90 days ago
99.98 % uptime
Today
Licensing Operational
90 days ago
100.0 % uptime
Today
Provisioning Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Sep 22, 2019

No incidents reported today.

Sep 21, 2019
Completed - The scheduled maintenance has been completed.
Sep 21, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 23:00 UTC
Scheduled - Symantec is performing scheduled maintenance of Symantec Endpoint Protection 15 Cloud Console (SEP 15) beginning September 20, 2019, starting at 23:00 UTC, for a duration of 3 hours.

Impact
During the maintenance window, the SEP 15 Cloud Console portal will be unavailable. No other SEP 15 Cloud Console functionality will be affected, and endpoint devices will remain protected.

Schedule
• Start Date: September 20, 2019 at 23:00 UTC
• End Date: September 21, 2019 at 02:00 UTC
Sep 16, 23:37 UTC
Sep 19, 2019

No incidents reported.

Sep 18, 2019

No incidents reported.

Sep 17, 2019

No incidents reported.

Sep 16, 2019

No incidents reported.

Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 13, 2019

No incidents reported.

Sep 12, 2019

No incidents reported.

Sep 11, 2019

No incidents reported.

Sep 10, 2019

No incidents reported.

Sep 9, 2019
Resolved - We have confirmed the portal is fully restored. This incident is now resolved.
Sep 9, 19:06 UTC
Monitoring - We have remediated the underlying cause for the portal errors. Customers should no longer have errors when attempting to log into the portal. We will continue to monitor the service to ensure it is fully restored.
Sep 9, 18:42 UTC
Investigating - We are aware customers may be experiencing login errors when attempting to log into the management portal. We are currently investigating these errors and will provide further updates as new information is discovered.

Please note that no other SEP 15 Cloud Console functionality is affected and the protection services provided by endpoints remains continues to protect devices it is installed on.
Sep 9, 18:27 UTC
Sep 8, 2019

No incidents reported.